hub
Personal Workspace
unfold_more
search
Usage: 84%
Conversation
Detailed session view — sess_9vB7k
support_agent
Customer Care Pro
Completed
record_voice_over Alexa-HD
cell_tower Channel: Voice
schedule 04:12
Transcript
robot_2
Hello! Thanks for calling the Premium Support Line. My name is Alexa, how can I help you today?
00:02
person
Hi Alexa, I'm trying to check if the ultra-fast solid state drive is currently in stock at the Seattle warehouse.
00:15
robot_2
Let me check that inventory for you. Just a moment...
00:28
robot_2
integration_instructions
check_circle
Tool Call
check_inventory({"item": "ssd_ultra_fast", "loc": "SEA"})
robot_2
Yes, it looks like we have 14 units available in Seattle. Would you like me to reserve one for pick-up or place a shipping order?
00:28
person
That's great. I'll take two. Can you reserve them for account ending in 8842?
00:45
Audio Recording
00:4204:12
Tool Calls (2)
build
check_inventory
expand_more
Request:
{"item": "ssd_ultra_fast", "loc": "SEA"}
Response:
{"status": "success", "count": 14}
build
lookup_account
expand_more
Metadata
Agent Version
v2.4.1-alpha
Latency Profile
STT
120ms
LLM
850ms
TTS
210ms
Sentiment
sentiment_very_satisfied Positive
Session ID
sess_9vB7k
Agent Reasoning
"The user's intent is to verify availability and reserve specific hardware. I should first verify the Seattle warehouse stock (tool: check_inventory) before proceeding to account identification..."
analytics
Actions